Effective Date: June 2nd, 2023
- Information We Collect:
1.1 Personal Information: When you make a reservation or check into our hotel, we collect personal information such as your name, contact details, and passport or ID number.
1.2 Payment Information: In the process of making a reservation or settling your accommodation charges, we collect payment information, including credit card details.
1.3 Preferences and Interests: To enhance your stay and provide tailored services, we may also collect information about your preferences and interests.
- Use of Information:
2.1 Reservation and Service Provision: We utilize the information we collect to process your reservations and payments, ensuring the provision of the requested services.
2.2 Communication: We may use your information to communicate with you, including sending reservation updates or notifying you about special offers.
2.3 Internal Purposes: We may internally analyze the data collected to evaluate our business performance and enhance the quality of our services.
- Sharing of Information:
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering various services, such as payment processing or customer support.
3.2 Compliance with Legal Obligations: In response to lawful requests by public authorities, including national security or law enforcement requirements, we may disclose your personal information.
3.3 Marketing: We will not share your personal information with third parties for marketing purposes without obtaining your explicit consent.
4.1 Data Security Measures: We have implemented appropriate physical, electronic, and administrative safeguards to protect your personal information and ensure its security.
4.2 Ongoing Monitoring: We continuously monitor our systems for vulnerabilities and potential security threats. In case of any issues, we promptly take necessary actions to address and resolve them.
- Your Rights:
5.1 Access and Correction: You have the right to access your personal information held by us and request corrections or updates if necessary.
5.2 Objection to Processing: You can object to the processing of your personal information for specific purposes, such as direct marketing.
5.3 Restriction of Processing: In certain circumstances, you have the right to request the restriction of processing your personal information.
- Contact Us:
We thank you for choosing Portemilio Hotel and entrusting us with your privacy.