Effective Date: June 2nd, 2023

Welcome to the Portemilio Hotel’s privacy policy. We are dedicated to safeguarding your privacy and ensuring the protection of your personal information. This privacy policy outlines how we collect, use, and share your personal information, as well as your rights concerning your personal data.

1. Information We Collect:

1.1 Personal Information: When you make a reservation or check into our hotel, we collect personal information such as your name, contact details, and passport or ID number.

1.2 Payment Information: In the process of making a reservation or settling your accommodation charges, we collect payment information, including credit card details.

1.3 Preferences and Interests: To enhance your stay and provide tailored services, we may also collect information about your preferences and interests.

2. Use of Information:

2.1 Reservation and Service Provision: We utilize the information we collect to process your reservations and payments, ensuring the provision of the requested services.

2.2 Communication: We may use your information to communicate with you, including sending reservation updates or notifying you about special offers.

2.3 Internal Purposes: We may internally analyze the data collected to evaluate our business performance and enhance the quality of our services.

3. Sharing of Information:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering various services, such as payment processing or customer support.

3.2 Compliance with Legal Obligations: In response to lawful requests by public authorities, including national security or law enforcement requirements, we may disclose your personal information.

3.3 Marketing: We will not share your personal information with third parties for marketing purposes without obtaining your explicit consent.

4. Security:

4.1 Data Security Measures: We have implemented appropriate physical, electronic, and administrative safeguards to protect your personal information and ensure its security.

4.2 Ongoing Monitoring: We continuously monitor our systems for vulnerabilities and potential security threats. In case of any issues, we promptly take necessary actions to address and resolve them.

5. Your Rights:

5.1 Access and Correction: You have the right to access your personal information held by us and request corrections or updates if necessary.

5.2 Objection to Processing: You can object to the processing of your personal information for specific purposes, such as direct marketing.

5.3 Restriction of Processing: In certain circumstances, you have the right to request the restriction of processing your personal information.

6. Contact Us:

If you have any questions, concerns, or inquiries regarding this privacy policy or the handling of your personal information, please reach out to us via email. We will make every effort to respond to your inquiry promptly.

7. Changes to this Privacy Policy:

We may periodically update this privacy policy to align with our evolving practices or legal requirements. Any significant changes will be communicated to you through our website or via email.

By utilizing our services, you signify your consent to the collection, use, and sharing of your personal information as described in this privacy policy.

We thank you for choosing Portemilio Hotel and entrusting us with your privacy.